Customer Support
At Digi Media Infotech, we are dedicated to providing exceptional customer support solutions that enhance brand loyalty and create positive customer experiences. As a trusted customer support helpdesk firm, we specialize in delivering responsive, reliable, and personalized support across multiple channels, including email, live chat, and social media. Our team of experienced customer service professionals is passionate about solving problems, answering questions, and ensuring every customer interaction leaves a lasting impression.
Whether you need support for product inquiries, technical assistance, order tracking, or account management, our skilled agents are here to represent your brand with professionalism and empathy.
This is what we know best:
Solutions That Deliver
We believe that outstanding customer support is the foundation of any successful business. That’s why we tailor our services to meet the specific needs of each client, providing seamless, 24/7 assistance that builds trust and fosters strong customer relationships.
With a track record of success across various industries—such as e-commerce, technology, healthcare, and finance—Digi Media Infotech empowers businesses to focus on growth while we take care of their customers.
- Customized Support – We adapt our support solutions to your brand’s unique needs, providing a seamless customer experience.
- Experienced Agents – Our team is trained to handle a wide range of inquiries with professionalism and empathy.
- 24/7 Availability – We offer round-the-clock support, ensuring your customers receive timely assistance whenever they need it.
- Scalable Solutions – Our flexible services grow with you, accommodating business expansion and increased customer demand.
5+
Project Managers
50+
Support Representative
Mastering Every Tech Tool
We have experts in all tools and technologies, ready to adapt and learn quickly.
No matter the software or tech, our team can handle it with ease. We ensure smooth and efficient solutions tailored to your needs.
Pay for the hours,
skip the overhead.
Hiring virtual staffing solutions on an hourly basis offers unparalleled flexibility and cost savings. You only pay for the time you use, eliminating the need for full-time salaries, benefits, and long-term commitments.
Our client success stories are a testament to our dedication and commitment to measurable outcomes.
500K +
Hours of Productivity
Delivered Globally
300 +
Skilled Experts Powering
Business Growth
Flexible hourly plans to
fit any workload.
Starter
For 10 Hours
$99.90
- 10 Hours of Assistance
- $9.99 per hour
- 1 Dedicated Assistant
- 1 Dedicated Manager
- Free Consultation & Setup
Pro
For 40 Hours
$319.60
- 40 Hours of Assistance
- $7.99 per hour
- 1 Dedicated Assistant
- 1 Dedicated Manager
- Free Consultation & Setup
Plus
For 20 Hours
$179.80
- 20 Hours of Assistance
- $8.99 per hour
- 1 Dedicated Assistant
- 1 Dedicated Manager
- Free Consultation & Setup
Need to hire a Full Time
Assistant or a Large Team?
We also provide Full Time Assistants on monthly bassis
& Bigger Plans - please ask
Our all plans & pricing
included.
From signup to seamless support
in just 4 steps!
This straightforward process gets you the help you need quickly and efficiently.
For a detailed breakdown of our workflow, click below:
Your Satisfaction, Guaranteed 100%!
We rigorously vet every candidate to ensure the perfect match. If you're not satisfied, we’ll replace your assistant immediately—no questions asked, no retraining needed. Work with confidence, backed by our 100% Satisfaction Guarantee!
Experience top-tier support with total confidence—your satisfaction isn’t just a priority, it’s our promise!
Checkout our Questions
& Answers.
We’ve put together the 25 most frequently asked questions you might have before working with us.
Our goal is to make things clear and simple so you can focus on what matters most—growing your business!
1. Is it cost-effective to hire a virtual employee?
Yes, hiring a virtual employee is highly cost-effective. You save on overhead costs like office space, equipment, and employee benefits while gaining access to skilled professionals who can handle a variety of tasks. Additionally, you only pay for the hours worked or the tasks completed, ensuring you get value for every dollar spent.
2. What happens after I pay??
Once you complete your payment, a Project Manager will reach out within one business day to understand and discuss your needs and assign the right dedicated virtual assistant for you.
3. How quickly can I start after signing up?
You can usually get started within one business day. To speed up the process, send us your task details, deadlines, and expectations at info@digimediainfotech.com. Once you sign up, our Project Manager will review your information, reach out to you, and assign the best virtual assistant for your needs.
4. What qualifications do your assistants have?
Our workforce includes skilled professionals from diverse educational backgrounds, including college and management graduates, with relevant industry experience. Our high-quality service begins with careful hiring, thorough training, and ongoing support for our talented professionals. Every assistant goes through a strict selection process before joining our team.
5. How do I communicate with my assistant?
We provide seamless communication via your preferred channels, including email, website live chat, and online conferencing calls through Skype, WhatsApp, Google Meet, and Zoom, providing easy access and support throughout your project. We adapt to your workflow for smooth collaboration.
6. What tools or software do your virtual assistants use?
Our team is proficient in a wide range of tools across various industries, including:
- Business & Productivity: Microsoft Office, Google Workspace (Docs, Sheets, Drive, etc.), Slack, Notion
- Data Analytics & Business Intelligence (BI) Microsoft Power BI, Tableau, Google Looker Studio, Qlik Sense, Domo
- Project Management: Trello, Asana, Monday.com, Jira, ClickUp
- Lead Generation & Marketing Automation: HubSpot, Salesforce Pardot, LinkedIn Sales Navigator, Apollo.io, ZoomInfo, Hunter.io, Mailtester, Lusha, Clearbit, Mailchimp
- Social Media Management & Marketing: Hootsuite, Buffer, Sprout Social, Later, SocialBee, Publer
- Graphic Design & Video Editing: Canva, Adobe Photoshop, Adobe Illustrator, Figma, Sketch, Piktochart, VistaCreate, CapCut, InShot
- E-commerce: Shopify, WooCommerce, Magento, BigCommerce, Amazon Seller Central, Etsy, Custom eCommerce Platforms
- Accounting & Bookkeeping: QuickBooks, Xero, FreshBooks, Intuit, Wave Accounting, NetSuite
- Recruitment & HR: LinkedIn Recruiter, Taleo, Workday, BambooHR, Bullhorn, Greenhouse
- Real Estate: Zillow, Redfin, MLS, Dotloop, Appfolio, Buildium
- Healthcare: HIPAA-compliant tools, EPIC, Cerner, Medisoft, AdvancedMD
- Insurance: Applied Epic, AMS360, EZLynx, Vertafore
- CRM & Sales: Salesforce, Zoho CRM, HubSpot, Pipedrive
- Web, App & Software Development: WordPress, CodeIgniter, PHP, Asp.net, Web API, custom web, social media, CMS website, Laravel development, GitHub, Bitbucket, Azure DevOps, AWS, Firebase, iOS and Android
- AI-Powered Content & Social Media Tools: ChatGPT, Jasper, Lumen5, Synthesia
With expertise in these tools, we streamline operations, improve efficiency, and provide end-to-end support tailored to your industry needs. If you use specific software, we’re happy to learn and adapt.
More FAQs
