We’ve put together the 25 most frequently asked questions you might have before working with us.
Our goal is to make things clear and simple so you can focus on what matters most—growing your business!
Yes, hiring a virtual employee is highly cost-effective. You save on overhead costs like office space, equipment, and employee benefits while gaining access to skilled professionals who can handle a variety of tasks. Additionally, you only pay for the hours worked or the tasks completed, ensuring you get value for every dollar spent.
Once you complete your payment, a Project Manager will reach out within one business day to understand and discuss your needs and assign the right dedicated virtual assistant for you.
You can usually get started within one business day. To speed up the process, send us your task details, deadlines, and expectations at info@digimediainfotech.com. Once you sign up, our Project Manager will review your information, reach out to you, and assign the best virtual assistant for your needs.
Our workforce includes skilled professionals from diverse educational backgrounds, including college and management graduates, with relevant industry experience. Our high-quality service begins with careful hiring, thorough training, and ongoing support for our talented professionals. Every assistant goes through a strict selection process before joining our team.
We provide seamless communication via your preferred channels, including email, website live chat, and online conferencing calls through Skype, WhatsApp, Google Meet, and Zoom, providing easy access and support throughout your project. We adapt to your workflow for smooth collaboration.
Our team is proficient in a wide range of tools across various industries, including:
With expertise in these tools, we streamline operations, improve efficiency, and provide end-to-end support tailored to your industry needs. If you use specific software, we’re happy to learn and adapt.
We implement rigorous training and quality assurance processes to ensure high standards. Regular updates, progress reports, and open communication channels help monitor performance. Additionally, we work with you to establish clear guidelines, expectations, and goals from the outset.
Absolutely! We provide fully customizable support services. Whether you need part-time assistance or full-time dedicated support, we can create a solution tailored to your specific requirements.
Our virtual assistants offer flexible working hours to match your time zone and business needs. We also provide 24/7 support options for tasks requiring round-the-clock attention.
Time zone differences are often an advantage. Our virtual assistants can provide support outside your regular business hours, ensuring uninterrupted operations. For real-time collaboration, we assign assistants who align with your preferred working hours.
Yes, our back-office team is equipped to manage tasks of any scale. Whether you need help with daily operations or bulk projects, we have the resources and expertise to deliver quality results efficiently.
Yes! Our services are fully customizable to meet your business needs. You can start with the services that best fit your current requirements and scale up anytime. If you need to add more services or team members, we can easily accommodate your request, ensuring seamless integration and support as your business grows.
Our virtual assistants are proficient in English. They are trained in effective communication and can adapt to your preferred tone and style, minimizing any language-related concerns.
Absolutely! You can upgrade, downgrade, or cancel anytime to match your needs. Simply choose a plan that suits your current needs. Flexibility is key to how we work.
At Digi Media Infotech, we value your time and money and keep things transparent. You can track work progress through daily, weekly, and monthly reports. Your virtual assistant logs their hours daily, keeping an internal time record. At the end of each day, they’ll send you a detailed report with the exact time spent on each task. We also use task management tools like Trello, Asana, or your preferred platform to keep you updated on task progress. Regular reports and check-ins ensure transparency and effective communication.
Yes, we offer a 10-hour Starter Plan for just $99.90 to test our services risk-free with a 100% satisfaction guarantee. We're confident you'll love the quality and support we provide!
No, our web, app, and software development services have different pricing structures based on the complexity and scope of your project. Unlike our standard plans, which follow fixed hourly or monthly rates, software development requires customized pricing tailored to your specific needs.
To get an accurate quote, please reach out at info@digimediainfotech.com with your project details, and we’ll provide a customized pricing estimate.
We offer transparent and straightforward billing options, including hourly, project-based, or monthly packages. We’ll discuss and finalize the pricing model that works best for you during the onboarding process.
We accept major credit cards and PayPal. Billing is in USD.
Absolutely! Reach out via email at info@digimediainfotech.com, WhatsApp chat, website live chat, or call us at +1 (408) 444-9876, and we'll get back to you as soon as possible.
No, you don’t need to sign a long-term contract. Digi Media Infotech works on a pay-as-you-go basis with no long-term commitments. Plans are available hourly or monthly, and you can cancel anytime. You can scale services up or down based on your needs.
No, unused hours do not roll over. You have 30 days to use all the hours in your plan. After that, any remaining hours will expire. If you're unsure, starting with a smaller plan and upgrading as needed is a good option.
We ensure the security and confidentiality of your data, login credentials, and passwords by signing an NDA and implementing strict data protection measures. We understand how important this information is to you and are committed to keeping it private. Everything you share with us is kept strictly private and protected.
Only your designated associate and account manager will have access to your login credentials. We will only access your passwords for specific tasks you authorize that require access to your accounts.
You can also review our privacy policy here: Privacy Policy.
At Digi Media Infotech, we’re dedicated to providing exceptional business and administrative support tailored to simplify your life and keep your operations running seamlessly. Your satisfaction isn’t just a priority—it’s a promise.
If you’re not completely satisfied with our services, we’ll work diligently to address your concerns or resolve the issue. Still unhappy with your assistant? We’ll replace them immediately—no questions asked, and no extra effort needed on your part.
And if the replacement doesn’t meet your expectations, we offer a 7-day money-back guarantee on UNUSED hours. Simply cancel within the first 7 days, and we’ll refund the unused portion of your plan.
Experience our services with total confidence, backed by our 100% satisfaction guarantee.
Still have questions? Feel free to reach out—we’re happy to help! 🚀 Email us at info@digimediainfotech.com, and we’ll get back to you promptly.